Complaints and resolutions
We want to hear from you
If you need us, we are here
EBM RentCover aims to offer outstanding client support from cover to claim. If for some reason you are unhappy with your experience with us, we want to hear from you. If you want to learn more download our complaints policy.
Tell us what happened
Step one
If for some reason you are unhappy with your experience with us, we want to hear from you. Get in touch by using the enquiry form below or call 1800 661 662 and help us build on our commitment to delivering excellent customer service.
Step two
If the complaint is not resolved to your satisfaction within five business days, we will refer your complaint to the appropriate Internal Disputes Resolution (IDR) team:
- QBE – complaints@qbe.com or 1300 650 503.
- Zurich – gi.feedback@zurich.com.au or 132 687 (Australia-wide) or +61 2 995 1111 (overseas).
To find out which IDR team your complaint has been escalated to, contact EBM RentCover.
Step three
Lastly, if you disagree with the IDR decision, you may refer your complaint to the Australian Financial Complaints Authority (AFCA). AFCA offers a free and independent dispute resolution service. You can contact AFCA at: 1800 931 678 or info@afca.org.au.
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